Alaska Child Support Services Division

Frequently Asked Questions
about Electronic Funds Transfer (EFT)


Table of Contents

  1. What is direct deposit and how do I sign up for it?
  2. How can I get an EFT Authorization form
  3. What if my bank doesn’t provide deposit slips?
  4. How do I know if I am activated for direct deposit?
  5. How long does it take for child support payments to show up in my bank account?
  6. How do I know when a deposit is made?
  7. Do I need to fill out an EFT Authorization Form for each case I have?
  8. What if I want to change banks, close my account or change bank account numbers or account types?
  9. What if I want to cancel direct deposit?


1.  What is direct deposit and how do I sign up for it?

Direct deposit is a secure, convenient and fast way to receive payments. You may sign up for direct deposit by filling out a Direct Deposit Form or a Key2Benefits Prepaid MasterCard Debit Card Form. Once completed, you can mail, fax or deliver the form to one of our Customer Service Centers.


2.  How can I get an EFT Authorization Form?

You can pick one up at a Customer Service Center or click on one of the following links:

Electronic Funds Transfer (EFT) Forms

3. What if my bank doesn’t provide deposit slips?

You can request your bank to write a letter verifying your name, routing number and bank account number. Bank documentation or a voided check is required for direct deposit.


4.   How do I know if I am activated for direct deposit?

A Notice of Automatic Deposit Commencement letter will be mailed to you. The date of the letter is the activation date for direct deposit. This letter confirms your bank, bank account number, social security number and member ID number.


5. How long does it take for child support payments to show up in my bank account?

Direct deposit always takes two (2) business days. This doesn’t include weekends or holidays.


6. How do I know when a deposit is made?

Call our KIDS Line at (907) 269-6900 or log on to the KIDS Online section of our website at www.childsupport.alaska.gov .  If you are in Alaska,  you can use our toll free number 800-487-3300  You may also contact your bank and check the status of a direct deposit.  At this time, CSSD does not send out direct deposit advice notifying you that a deposit was made.


7. Do I need to fill out an EFT Authorization Form for each case I have?

No. If you have multiple cases, all payments paid to you must be received in one designated bank account.


8. What if I want to change banks, close my account or change bank account numbers or account types?


You must fill out a new EFT Authorization Form, check the change box and attach a new voided check, deposit slip or other bank documentation for account verification.

*** If you use this direct deposit service, it is important that you notify CSSD immediately of any changes to your bank account. This will prevent a delay in receiving your child support payment.


9. What if I want to cancel direct deposit?

You must submit a cancellation in writing.